Customer Support - My credit card is being rejected

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My credit card is being rejected.

There are 4 possible reasons why your credit card is being declined:

1. You may be trying to use a card we do not accept.

2. Your address or name does not match the address or name on file for that card. To correct this issue, please re-enter your credit card billing address and name exactly as it appears on your billing statement.

3. You have insufficient credit to cover the cost of the purchase. If this is the issue, please contact your bank directly to resolve the issue and try again.

4. Your security code is incorrect. If need be, please refer to your financial institution for further assistance.

If you get the error message "Rejected by fraud screen" this almost always means that the billing information you entered does not match your bank statement. Example, if you live at 123 Main Street, "street" can sometimes be shortened to "st". If the bank has your address as "street", this is how it needs to be entered on the payment screen. Check to make sure that you have the correct country selected if you live outside the United States. Also, if you have a space or a dash in your postal/zip code, please be sure to include that space or dash as well.

If your question hasn't been answered, please contact our Customer Support Team for further assistance.

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