|
How to update your sound card drivers.
Before proceeding please run the DirectX Diagnostic Tool
(DxDiag). This a tool that is part of Windows and the Windows Component (Direct X). The DxDiag will allow you to preview a summary of your computer’s system information, which will help you locate necessary information to resolve this issue.
Instructions on using DxDiag:
- Click Start on your Windows operating system
- Click Run…
- In the text field please type "DxDiag"
- Click OK
Note: Occasionally, you will be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.
Update your sound card drivers.
It is recommended that you update your sound card drivers every 6 to 9 months.
If you have outdated drivers, you can typically download the drivers at no charge from the sound card manufacturer’s website.
The model and manufacturer of your sound card can be located under the Sound tab in your
DxDiag. Here you will find the model of your sound card next to
Name and the manufacturer of your video card next to Provider
<<
Return to the Customer Support Center
|
