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I see a white window or screen when I start my game.
If you are unable to see the content of the first page when launching your downloadable product this is typically caused by personal firewall software or by "Internet Zone" security settings that are set too high.
Please perform the following steps to resolve the issue:
1. Uninstall the trial using "Add/Remove Programs" located in your "Control Panel,"
2. Delete the installation directory for your product located here:
"C:\Program Files\[Publisher Name]\[Product title]"
or "C:\Program Files\[Product title]"
3. Open the "Internet Options" applet located in your "Control Panel" and:
a) Adjust your "Auto-detection" settings: click on the "Connections" tab, then click LAN settings and clear any checkmark next to "Automatically detect settings".
b) On the "General" tab: click "Settings" for "Temporary Internet Files" and change "Check for newer versions of stored pages" to "Every visit to the page" and click OK.
c) Next, select "Delete Files" for Temporary Internet Files and check "Delete all offline content" and click OK.
d) On the "Security" tab, change your "Internet Zone" settings to "Medium."
e) On the "Privacy" tab, change your settings to "Medium."
f) After making these changes, click OK to close the "Internet Options" dialog box.
4. RESTART the computer.
5. Update your Microsoft operating system by visiting http://windowsupdate.microsoft.com and following the on-screen instructions. Be sure to restart the system after installing updates. You may need to run Windows Update repeatedly to get all applicable updates for your system.
6. Re-download the game and begin installation.
7. If you still cannot start the game, close it and double check for currently installed and activated personal firewall products. Temporarily disable the firewall and try launching the
game again.
Please note: For security reasons we strongly recommend that you
re-enable your personal firewall software afterward, our games
should work with any firewall, as long as they are properly
configured.
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